Boomtown is a customer experience management (CXM) company that helps enterprises and their partner ecosystems deliver exceptional customer experiences. Operating in the CXM market, Boomtown serves a diverse range of clients including banks, credit unions, fintech companies, retail, hospitality, and healthcare providers. The company's core product, Relay, is a comprehensive service delivery platform designed for enterprise teams that support distributed operations. Boomtown's business model revolves around providing software solutions that enable organizations to design and orchestrate customer journeys, ensuring every question is answered accurately and every problem is solved completely. Revenue is generated through subscription fees for its platform and services. Boomtown's solutions complement existing customer relationship management (CRM) systems by unlocking customer data from silos, thereby enhancing the overall customer experience.

Keywords: Customer Experience Management, CXM, Relay Platform, Enterprise Solutions, Distributed Teams, Customer Journeys, Fintech, Retail, Healthcare, Hospitality.