Glowpoint, Inc. specializes in providing comprehensive video conferencing solutions designed to enhance the communication experience for businesses. Operating primarily in the B2B (business-to-business) market, Glowpoint serves a diverse range of clients, including large corporations, government agencies, and educational institutions. The company offers a suite of integrated managed services that include 24x7 help desk support, cloud-based video collaboration, and end-to-end network services to ensure high-quality and secure video communications.

Glowpoint's business model revolves around offering subscription-based services, which provide clients with on-demand access to video conferencing capabilities. This model ensures recurring revenue streams and allows the company to scale its services according to client needs. By leveraging ITIL (Information Technology Infrastructure Library) best practices, Glowpoint ensures efficient service delivery and provides clients with online visibility into their service performance.

The company has a long-standing reputation for reliability and expertise, having been in the video conferencing industry since 2003. Glowpoint's merger with Oblong Industries, Inc. in 2019 has further strengthened its market position, enabling it to handle a higher volume of video conferencing endpoints and deliver a superior user experience.

Keywords: video conferencing, managed services, cloud collaboration, network security, ITIL practices, 24x7 support, B2B market, subscription model, scalability, end-to-end connectivity.