Founded in 2004, Zhejiang Remote Information Technology Inc. specializes in providing advanced smart customer service solutions, intelligent service cloud applications, and a series of smart service robotics. The company operates in the intelligent interaction sector, leveraging technologies such as big data and artificial intelligence to enhance customer service experiences. It serves clients in the new retailing and manufacturing industries, offering customized and efficient customer services throughout the entire lifecycle of their operations. The business model focuses on integrating online services, offline experiences, and logistics to deliver comprehensive solutions. Revenue is generated through the sale of its intelligent service products and cloud-based applications, as well as through ongoing service contracts and support agreements. The company is recognized for its innovation in reshaping industry structures and ecosystems through its cutting-edge technology solutions.

Keywords: smart customer service, intelligent cloud, service robotics, big data, AI, new retailing, manufacturing, online services, offline experiences, logistics.